New report: DACH e-commerce 2020

Your all-in-one advice on 2020’s e-commerce trends in the DACH region

During 2020, businesses had to adapt their business models at breakneck speed and find new ways of distribution. The DACH E-Commerce Report 2020 gives you detailed insights into consumer behaviour over the past year in Germany, Austria and Switzerland - and what retailers and service providers should be prepared for in the future. The direction is clear and hasn’t changed in 2020, but the speed is much faster. Find out why it is more important than ever for every business owner to offer consumers a seamless, uninterrupted customer experience and how payment options are crucial to success.

Here’s what we reveal:

• What the future holds for e-commerce in the wake of Covid
• Shopping for physical goods online takes a great leap forward
• The impact of the coronavirus on shopping habits in DACH
• Why shopping carts are abandoned and what to do about it
• The benefits of subscriptions in online retail and services
• Why more and more packages are crossing national borders